New York Computer Help

Welcome to the Tech Protection Plan or Custom PC Protection Plan or Cyber Computer Security Plan by New York Computer Help (“NYCH,” “we,” “us,” or “our”). By enrolling in the Tech Protection Plan (the “Plan”), you agree to the following Terms and Conditions (“T&C”). Please read them carefully before subscribing.

1. Overview

Coverage Commencement

Coverage begins immediately upon approval of enrollment. There are no waiting periods or blackout periods.

Repair Terms

All repairs are performed at our NYCH repair center. If parts are required for repair, you only pay vendor cost for the part. No deductibles apply to repairs. In cases where repairs are not feasible, see Section 5 for refund eligibility. After Year 1, subscribers can transfer coverage to a new device if they replace their old one. These Terms & Conditions govern all subscription-based services offered by New York Computer Help, including but not limited to:

• Tech Protection Plan – $15/month or $180 annually (12-month minimum term)

• Custom PC Protection Plan – $25/month or $300 annually (12-month minimum term)

• Cyber Computer Security Plan – $25/month or $300 annually (no minimum term)

The Tech Protection Plan provides the following services:

• Unlimited computer repairs and preventative services.

• Free labor for covered repairs, excluding the exclusions outlined below.

• Unlimited internal cleanings, speed tune-ups, virus cleanings, diagnostics, and general maintenance.

The Custom PC Protection Plan provides the following services:

• Covers all labor with Custom PC.

• Free labor for part swaps, cleanings, thermal paste applications, check-ups.

• Please note: new builds have initial setup costs due to extra labor time required.

The Cyber Computer Security Plan provides the following services:

• Don’t worry about paying every time you have a virus

• Includes security protection setup

• Receive constant monitoring / protection

• Includes: anti-virus, firewall, VPN, patch management, browser extension security, and content filtering

• You are locked in at the low $25/month rate for future years even when rates increase.

• Includes computers, phones, tablets, and other devices

Exclusions: The following services are not included:

• Email fixes, Outlook issues, or setups.

• Data recovery services (available as an additional paid service).

• Specialized software repairs, including training and website-related tasks.

• Any services outside the scope of computer repair and maintenance.

Services not included in the Plan (e.g., email fixes, data recovery, training, specialized software repairs) are available as separate paid services. Remote or on-site assistance is available for these additional services.

By subscribing to or purchasing any of the above services, you agree to be legally bound by the terms outlined herein.

2. Billing & Payment Terms

a. Subscription Billing

• Monthly plans will be billed automatically each month to the payment method provided.

• Annual plans are billed upfront and renew every 12 months unless cancelled before renewal.

b. Minimum Terms

• Custom PC Protection Plan and Tech Protection Plan require a minimum commitment of 12 months.

• Other plans (Cyber) do not require a minimum term but are billed on a rolling basis.

c. Past Due Balances & Enforcement

If you stop paying for a minimum term plan and stop paying before the 12-month commitment and:

• You are overdue by 60 or more days, and

• You experience a failed, declined, blocked, or otherwise interrupted payment for 60 or more days

Then the full unpaid balance for the current plan cycle (monthly or annual) becomes due immediately.

Failure to resolve overdue balances will result in:

• Referral to a licensed Collections Agency

• Full balance for the commitment period (e.g., $180 for Tech Plan, $300 for Cyber/Custom PC Plan) will be pursued

• May negatively affect your credit score

d. Consent at Sign-Up

At the time of sign-up, you provide explicit consent to these terms and authorize New York Computer Help to pursue any unpaid balance in accordance with these policies and applicable laws.

3. Cancellation Policy

• Cancellations must be submitted in writing via email to support@newyorkcomputerhelp.com or call 212-599-0339.

• Cancellations are not retroactive. If you cancel mid-cycle, your current billing term remains payable in full.

4. Refund Policy

• Due to the nature of digital/computer services, all payments are non-refundable once a billing cycle has started.

• Pro-rata refunds are not available unless explicitly agreed in writing.

5. Plan Coverage Summary

6. Legal Enforcement

This agreement is enforceable to the maximum extent permitted by law. New York Computer Help reserves the right to:

• Send payment reminders and final notices

• Forward overdue accounts to collections after 60+ days of non-payment

• Charge the full balance for any applicable minimum or current billing cycle

• Retain electronic and IP-based consent logs for dispute resolution

7. Contact Information

For cancellations, questions, or disputes: Email: support@newyorkcomputerhelp.com
Address: 53 E 34th St, 3rd Floor, New York, NY 10016
Phone: (212) 599-0339

By continuing any subscription, you confirm your understanding and agreement to these terms, including that the Tech Protection Plan requires a minimum 12-month commitment and overdue accounts may be referred to collections after 60 days.