Computer Protection
Warranty Plan
Unlimited repairs, zero deductibles, and Day 1 coverage —
No claims to file, no waiting period, no surprises. Just bring it in and we’ll fix it.
- Day 1 protection — no waiting
- $0 deductible
What You Get for $15/Month
$15
Per device per month
Day 1
Coverage starts
$0
Deductibles
- Unlimited Hardware Repair Labor
- Drops, Spills & Accidents Are Covered
- Easily Protect Your Out-of-Warranty Computer
- Reduce Your Computer Tech Costs
Everything Covered.
Nothing Hidden.
Hardware Repair Labor
Screens, keyboards, motherboards, ports — all labor is fully covered with no cap on visits or repair costs.
Hardware Repairs
Accidental Damage
Full coverage for accidental damage from Day 1 — no questions asked, no incident reports, no waiting periods.
Coverage
Spills & Liquid Damage
Coffee, water, full submersion — we clean and repair at the component level. We find exactly what failed and fix only that.
Cleaning
Drop Impact
Cracked chassis, broken hinges, damaged ports from drops — all physical impact damage is covered under your plan.
Covered
OS Repair & Support
Crashes, boot failures, slow performance, corrupted OS — we diagnose and restore your operating system back to full health.
& Support
Service First
We always resolve issues through labor and expertise — no parts needed whenever possible.
Our Vendor Part Costs Only
If a replacement part is ever needed, you pay our vendor cost — no markups, no upcharges, ever.
Sound Familiar?
If any of these feel familiar, you're overpaying for unreliable tech coverage — and there's a much better way.
Surprise Repair Bills
One visit, $150–$300 — no warning, no budget, no plan. A single broken screen can completely derail your month with zero notice.
Warranty Expired
Most warranties run out after year one — but that's exactly when problems start. Once it's gone, every repair comes entirely out of your pocket.
Slow Insurance
File a claim, wait weeks, follow up repeatedly — while your device sits dead and your work piles up. The process costs you more time than the repair itself.
Costly Deductibles
Most plans charge $75–$150 every single time you file a claim. After a couple of incidents, you've already spent more than a full year of our flat-rate plan.
What You Get
Everything Covered. One Monthly Price.
Unlimited Hardware Repairs
All labor included. One device, one plan, one monthly price — no per-visit fees, ever. Bring it in as many times as you need.
OS & Software Fixes
Windows and macOS reinstalls, driver issues, boot failures, and OS corruption — all included. We get you running again at no extra charge.
Speed Tune-Ups & Cleanings
Unlimited internal cleanings, performance tune-ups, and full diagnostics. No extra charge, ever — preventative care is part of the plan.
Accidents & Defects Covered
Drop it. Spill on it. Wear and tear, manufacturing defects — all covered under your plan. You only pay vendor part costs if parts are needed.
Day 1 Protection
No waiting period, no blackout dates. Coverage starts the moment you approve — even if your device is already broken when you sign up.
Device Transfer After Year 1
Upgrade your machine? Starting Year 2, you can transfer your plan to a new device. Your grandfathered rate goes with you.
You'll never get this from NYCH
- Per-incident repair bills ($150–$300 each)
- AppleCare or manufacturer warranty deductibles
- Weeks-long insurance claim processes
- Paying full labor rates every time something breaks
- Managing separate warranties across multiple devices
A single repair without a plan averages $175–$300. At $15/month, the plan pays for itself after just one incident — and most members use it several times a year.
Getting Started
Protected in Three Steps
No lengthy onboarding. No wait times. We handle the transition.
1
Sign-up
Complete the Protection Plan Form
2
Become a Warranty Member
Receive unlimited hardware service protection
3
Reduce costs, Reduce Stress
Have peace of mind going further
Sign Up to Your Plan Now
Protect your computer with the NYCH warranty plan.
All hardware repairs & labor included — drops, spills, OS fixes, tune-ups. Day 1 coverage, no wait.
- Unlimited hardware repairs
- Drops, spills & accidents
- OS repair & diagnostics
- Tune-ups & cleanings
- Day 1 — no waiting period
- $0 deductibles, ever
Custom builds need deeper work — stress testing, component diagnostics & build-specific labor all included.
- Full repairs for custom builds
- Component stress testing
- Periodic cleaning & thermal paste
- Drops, spills & failures
- OS repair & driver fixes
- $0 deductibles, ever
Stack onto your Tech or Custom PC Plan — hardware covered by yours, viruses & threats covered by this.
- Unlimited virus removal
- Anti-virus, firewall & VPN
- Patch management & updates
- Cloud-based — zero slowdown
- Unlimited remote support
- Monthly security report
One plan covers your entire fleet. Mix Tech, Custom PC & Cyber per device — priced to scale as your team grows.
- Bulk discount pricing
- All hardware repairs included
- Dedicated account manager
- Customized pricing plan
- Rate locked — no increases
- Annual or month-to-month
All plans require a 1-year minimum term, then roll over month-to-month. · A 3% merchant fee applies for credit card payments. · View full terms & conditions →
FAQ
Common Questions
What exactly is included in the Tech Protection Plan?
Unlimited computer repairs and all preventative service — all labor is included with no per-visit fees. This covers:
- Hardware repairs — screens, keyboards, and other parts
- Drops, spills, liquid damage & accidental damage
- OS repair, crash recovery & software fixes
- Unlimited internal cleanings & thermal paste replacements
- Speed tune-ups, diagnostics & preventative maintenance
- Virus & malware cleanings (basic — full cyber coverage is a separate plan)
Day 1 protection — coverage starts the moment you sign up. No waiting periods, no blackout periods.
What’s NOT covered?
The plan covers all hardware and OS repair labor. The following are not included but can be added separately:
- Email & Outlook fixes/setups
- Data recovery (handled per-request at our repair center)
- Specialized software repairs & training
- Website tasks
- Non-computer tech repair requests
These services are handled by specialists at different rates. You can add them via our onsite or remote tech options, or include email/Outlook fixes as an add-on extra.
My device is already broken — can I still sign up and get covered?
Yes. You receive Day 1 protection with no waiting period — even if your device is already broken. Simply sign up, bring in your device, and we’ll repair it under your plan. No blackout periods, no exclusions for pre-existing conditions.
First-time member with an unfixable device? If NYCH deems the device unrepairable on the very first issue with no viable solution, you’re entitled to a full refund of payments made so far. 100% satisfaction guaranteed.
Where is service performed?
All hardware repairs are performed in person at our NYCH repair center at 53 E 34th St, Floor 3, New York, NY 10016. Mail-in and messenger pickup service is also available if you can’t come in.
The Cyber Security Plan may be set up at our repair center or handled remotely — NYCH will remote into your computer to resolve virus, malware, and security issues without you needing to visit us.
What brands and devices are covered?
We work on all major brands and operating systems including:
- Apple MacBooks, iMacs & Mac Minis
- Dell, HP, Lenovo, ASUS, Acer, Toshiba, Sony, Samsung
- Custom-built PCs (covered under the Custom PC Plan at $25/mo)
- Windows, macOS & Linux systems
If you’re unsure whether your device qualifies, just contact us — we’ll let you know before you sign up.
Is there a deductible? What about part costs?
No deductible — ever. Most computer repairs are labor-only — we fix the issue through our expertise without needing to replace any parts at all. Because of that, we’d rather keep your monthly rate as low as possible and only charge you on the rare occasion a part is actually needed — instead of the industry norm of charging a deductible on every single visit.
On the rare occasion a part is required: you pay our vendor cost only — the exact price we pay for the part, passed straight through to you. No markups, no upcharges, nothing added on top. Ever.
How much is the Custom PC Plan and why is it more?
The Custom PC Plan is $25/month per device. Custom-built machines require more time and specialized knowledge to diagnose and repair — extended multi-part diagnostics, component stress testing, burn-in testing, and build-specific troubleshooting all take additional labor. The higher rate reflects this extra work, not higher part costs.
What happens after Year 1?
After your first year your rate is grandfathered in — meaning it won’t increase even if our pricing changes. Your plan rolls over automatically:
- Annual plan: renews for another full year
- Monthly plan: continues month-to-month
You’re also eligible at Year 1 to transfer your coverage to a different device — perfect if you’ve bought a new computer or want to switch to another one.
Can I cancel before the year is up?
The minimum commitment is 1 year. Early cancellation is generally not permitted because signing up gives you access to a significant service discount from day one. However, if you have a validated reason, NYCH reserves the right to approve early termination with payment of the remaining Year 1 balance.
After Year 1, you can cancel anytime by emailing support@newyorkcomputerhelp.com or calling (212) 599-0339.
What if I stop paying before Year 1 is complete?
By signing up you agreed to a minimum 12-month commitment. If payment stops before the term is fulfilled — expired cards, blocked payments, or otherwise — and your account reaches consecutive months of non-payment:
⚠ The remaining Year 1 balance becomes due in full and is legally collectible. Your account may be forwarded to a licensed Collections Agency, which may negatively impact your credit score.
If you’re experiencing payment issues, please contact us before it escalates — we’re happy to work something out.
When does my coverage start?
Immediately upon approval. As soon as you sign up and your plan is confirmed, your coverage is active — no waiting period, no blackout dates. Bring your device in the same day if needed.
What is the difference between the Tech Plan and the Cyber Security Plan?
Tech Plan ($15/mo) covers all physical hardware repairs, OS fixes, and preventative maintenance — everything to do with your computer breaking, slowing down, or wearing out.
Cyber Security Plan ($25/mo) covers proactive digital protection — unlimited virus, spyware and malware removal, anti-virus, firewall, VPN, patch management, and security monitoring. It can be added on top of your Tech Plan for complete protection.
Think of it this way — Tech covers what breaks. Cyber covers what attacks.
Can I add the Cyber Security Plan on top of my Tech Plan?
Yes — and we strongly recommend it. The plans are designed to stack. Tech covers hardware and OS, Cyber covers viruses and digital threats. Together they give you complete top-to-bottom protection for your device. Each plan is billed separately at its own monthly rate per device.
Do you offer onsite monthly maintenance as an add-on?
Yes — we offer an Onsite Tech Maintenance add-on that includes a monthly on-site visit for preventative maintenance, tune-up, internet & network optimization, and security & backup checks.
This is a great fit for small businesses and home offices that want a regular dedicated tech presence. Reach out to us and we’ll set up the right arrangement for your setup.
We have multiple computers — do you offer bulk pricing?
Yes — if you’re protecting more than one computer, our Company Plan offers volume pricing tailored to your fleet size. You can mix Tech, Custom PC, and Cyber plans across devices.
Reach out to us directly and we’ll put together the right plan for you — support@newyorkcomputerhelp.com or call (212) 599-0339.
Your Devices Deserve a Plan, Not a Panic.
Day 1 coverage. No deductibles. Just $15 a month per device — and the peace of mind that comes with it.