Remote Tech Help
Sit Tight. Get It Fixed.
Our technicians connect directly to your PC or Mac and fix your problem.
- Easy 1-click install
- 100% secure
- Only $35 for every 15 min
what to expect when you book
15 - 45
min
Easy issue
typical fix time
Book Online
Schedule time
& install software
Remote Eligible
If computer has
power & Internet
- Email new setups, fixes, support
- Viruses, malware removal
- Printer not working
- You watch everything in real time
- Encrypted connection — access ends when you close it
How It Works
Connected and Fixed in 3 Steps
Easy 1-minute scheduling process. Just 3 steps.
1
Book in 60 seconds
Click the button below to schedule your remote time and details:
2
Get Remote Instructions
You’ll receive a software link to install.
3
Fixed
Our team will remote in at your booked time. We may call you first for details. Once the issue is fixed, we will email you the receipt.
What’s Included
What We Can Fix in a Remote Session
Screen Sharing & Direct Access
We connect directly to your machine via secure remote desktop software. Your screen, your settings — we see exactly what you see and work live while you watch every step.
Virus & Malware Removal
Full scan, identification, and removal of viruses, malware, adware, and spyware. Registry cleaned, startup programs reviewed, and security software configured.
Performance Optimization
Slow or freezing machine? We identify the cause — startup bloat, background processes, disk issues, outdated drivers — and fix it. Most performance problems resolved in one session.
Software Troubleshooting & Setup
Crashes, error messages, compatibility problems, failed updates — diagnosed and resolved remotely. New software installed and configured correctly with all settings optimized.
Email Issues & Setup
Outlook not loading, Gmail sync errors, new email account setup, Exchange configuration, missing folders, corrupted profiles — resolved and fully configured in a single session.
Network & Connectivity Issues
VPN problems, Wi-Fi dropping, slow speeds, network not showing — diagnosed and fixed remotely.
Printer Setup & Troubleshooting
Printer not found, driver errors, wireless printing issues — we install, configure, and test until it works.
New Computer Setup
First-time computer setup, app installs, file transfers, and account configuration — done remotely.
Windows Update Issues
Stuck, failed, or looping updates — we diagnose the cause and get your system fully updated and stable.
What We Cannot Fix Remotely
- No power
- Cannot start up
- Failing hard drive
- Failing video / screen
- Physical part failure
If your issue cannot be fixed remotely, we’ve still got you covered – drop it off at our computer repair depot.
Pricing
Simple, Transparent Session Pricing
No hidden fees, no travel charges. Pay for one session or get better value with a plan.
Pay As You Go
$35 per 15 minutes · billed in 15-min increments
- PC and Mac — Windows & macOS
- Virus removal, email, software, speed
- Great for one-off issues
- Schedule your preferred time
- Assigned experienced tech
- Most issues resolved in 30–60 min
Most Popular
Remote IT for Your Office
Recurring remote support for your team — one point of contact, predictable pricing
- Covers all office devices & users
- Priority same-day response
- Email, VPN, software — all covered
- Dedicated tech for your team
- Monthly usage & issue summary
- No per-ticket surprises
Need Onsite or Drop-Off?
When remote is not possible
- If remote was attempted, you’ll get options
- If hardware issue, schedule drop off
- If Internet/network issue, schedule onsite
- Get free diagnostic on all hardware issues
- Receive the ideal service for your issue
- Satisfaction guarantee always
Issues We Fix Remotely
If It Runs, We Can Fix It Remotely.
Common remote session issues — for PC and Mac.
Slow or freezing computer
Virus & malware removal
Email & Outlook setup
Software crashes & errors
VPN & network connectivity
Printer not working
Browser problems & pop-ups
Windows Update failures
Password reset & account lockout
Zoom & webcam issues
Cloud sync & OneDrive errors
Security & privacy settings
client cases
Client Stories. All Fixed Remotely.
Freelance Designer · Work-from-Home · Manhattan
Virus Attack on Deadline Day. Fixed in 45 Minutes.
A freelance graphic designer noticed her MacBook running critically slow the morning a major client deliverable was due. Suspicious pop-ups, browser redirects, and a machine that could barely open her company software. She couldn’t leave — couldn’t drop it off — couldn’t leave her desk. She called NYCH and once we remotely connected, identified a persistent adware infection hiding in browser extensions and startup items — removed it fully, cleared the cache, updated macOS, and ran a security check. Less than an hour later, she was on track to hit her deadline.
Outcome
45 min
Met her deadline
- Regained company software access
- Full adware removal — no residue
- Never left her desk
- Deadline met — client never knew
REMOTE EMPLOYEE · EMAIL RECOVERY · UPPER WEST SIDE
Two Weeks of Missing Emails. Every One Recovered.
A financial consultant working from home noticed emails had stopped syncing two weeks prior. He’d assumed they were gone. His IT department told him the mailbox was “probably corrupted” and suggested starting fresh. We connected remotely, traced the issue to a misconfigured Exchange sync rule combined with an Outlook profile conflict introduced during a Windows update — and recovered every missing message intact.
Outcome
1 hr 15 min
Recovered all email
- Full mailbox recovered — zero messages lost
- Root cause traced to a Windows update conflict
- Outlook fully reconfigured and stable
- Avoided complete profile wipe recommended by others
SMALL BUSINESS OWNER · REMOTE SUPPORT · BROOKLYN
Three Years of Slowdowns. One Session to Fix It.
A Brooklyn-based bookkeeper had been living with a sluggish Windows PC for years. She’d been told by two other shops it was “just an old computer” and that she needed a new one. We connected remotely and found the real culprit — a combination of a fragmented startup sequence, conflicting security software installed over years of updates, and a scheduled task left behind by an uninstalled program silently running in the background. None of it required new hardware. All of it was fixable.
Outcome
30 min
Avoided costly replacement
- Startup time cut from 4+ minutes to under 40 seconds
- $1,200+ in unnecessary hardware avoided
- Root cause identified that two prior shops missed
- No new software purchased
FAQ
Common Questions
Is it safe to let someone access my computer remotely?
Yes — with a reputable provider. We use industry-standard remote desktop software with end-to-end encryption. You grant permission explicitly each session and can see everything we do in real time on your screen. Access is terminated the moment the session ends, and the software can be fully uninstalled afterward. You are always in control.
What remote software do you use?
We have spent decades customizing a remote solution that combines top-level security, 256-bit AES encryption, with the simplest install possible. Security and simplicity is what you’ll enjoy.
Do I need to be technical to set up the session?
Not at all. We walk you through every step — downloading the software, clicking the link, granting permission. If you can click a link and follow simple instructions, you can connect. Most clients are connected in under 5 minutes from their first call.
What if you can’t fix my issue remotely?
If the issue requires physical hardware work — a failing drive, a broken component, a hardware connection — we’ll tell you immediately, explain the situation clearly, and offer to escalate to an onsite visit or in-shop repair.
How long does a typical remote session take?
Most straightforward issues — virus removal, email setup, software troubleshooting, performance fixes — are resolved in 30–60 minutes. More complex work like full system optimization or multiple issues in one session typically takes 1–2 hours. You are welcome to ask your remote tech for a time estimate after viewing your issue.
Can you access my computer again after the session ends?
The remote connection is used on a case-by-case basis. If you have authorized follow-up, then we will remote in with your approval.