The People
Who Keep
NYC Running.
Joe Silverman founded NYCH on one belief:
honest, reliable expert tech help.
Today, it's the standard for every team member.
Joe's Aha Moment.
Still Running on It.
“My neighbor came to me frustrated. She tried CompUSA, then the Geek Squad at Best Buy. Both charged her for things she didn’t need — and her AOL still didn’t work. That was my aha moment. I saw the IT service industry was broken. Literally — a lack of customer service, overcharging, and no accountability.”
Today, NYCH serves individuals, small businesses, large offices, enterprises, schools, healthcare providers, retail stores, and international IT partners. The promise is exactly what it was in 2000: honest, reliable expert tech help.
Four Values. 3 Decades Strong.
Honesty First
We tell you what you actually need — not what inflates the bill. Our reputation is built on it.
Do It Right
No shortcuts. No patches that last a week. We fix it properly and stand behind every job.
Long-Term Relationships
Most clients have been with us for years. We know their setups, their teams, their quirks.
Love What You Do
Everyone here chose this work. The curiosity, the problem-solving — you can hear it on every call.
The People Who Built This
Joe Silverman
FOUNDER & CEO
Joe’s drive for excellence started early — as a top-10 ranked junior tennis player, he learned that preparation and consistency win. He carried that mindset through Cornell, Columbia, and senior IT leadership before founding NYCH in 2000. This high standard is also followed by the NYCH team.
Always be honest, love what you do, and treat the customer like you would your own mother.
EDUCATION
Cornell University — Business Management · Columbia University — Management of Information Services (MIS)
CERTIFICATIONS
Microsoft Systems Engineer · Apple · A+ · Dell · Lenovo · HP
SPECIALTIES
IT recruiting · Network assessment · Business consulting · AI implementation
Idit Silverman
CO-FOUNDER & OPERATIONS
A former Army Commander, Idit brings rare discipline and systems thinking to every part of the business. While Joe built the vision, Idit built the processes, standards, and financial operations that enabled NYCH to scale.
Build the systems that let great people do their best work — for clients who deserve nothing less.
EDUCATION
Hunter College — B.S. Computer Science
SPECIALTIES
Operations management · Quality assurance · Process systems design
The Experts You'll Work With.
Where the Magic Happens
Real humans. Real answers. From the moment you reach out, these are the people in your corner — your first call, your biggest advocates, and the ones who see it through.
Dustin
Customer Service Manager
Where exceptional client care meets airtight operations — every request answered, every client championed, every detail locked down.
John
Customer Service Manager
Part problem-solver, part client advocate. John makes the complicated feel simple and the stressful feel manageable.
Enoch
Client Tech Advisor
Tech expert. Client translator. He finds the right solution and makes sure every client understands exactly what’s happening and why.
Patrick
Client Experience Coordinator
Every client gets a seamless experience. He tracks every detail, coordinates every step, and ensures the process runs exactly as it should.
The Secret Sauce
Meet our senior IT leadership team — the strategic minds ensuring every solution we deliver, from our techs to your business, is seamless, smart, and built to last.
Jim
Senior IT Manager
The go-to for enterprise and office IT — he does it all. Email, servers, security, backups, migrations, and full project delivery.
Lawrence
Senior IT Technician
Small and mid-sized businesses count on him. Email, software, user administration, and everyday tech issues.
Mike
Senior Solutions Specialist
From custom PC designs to delivering IT solutions to businesses, he delivers robust solutions companies appreciate.
Brandon
Senior Depot Repair Lead
Heads up our bulk depot repair department as well as AI automations service offerings. An end-to-end high level tech guru.
Pedro
Senior Helpdesk Manager
Leading our remote department, he has deep hardware, software, and corporate experience to well-run our IT support desk.
25+
computer technicians dedicated to NYC & US IT support.
Every tech is vetted, qualified and accountable.
NYC's Go-To Tech Experts.
Joe Silverman and the NYCH team have been the trusted voice for technology commentary across New York's biggest outlets for over three decades.
What to Do if You Spill on Your Laptop
Joe Silverman walks NYT readers through the first recovery steps to save a soaked Mac, step by step.
Featured coverage
This Is Why You Need a VPN for Your Next Trip
Forbes turns to Joe Silverman for expert advice on why travelers should protect themselves with a VPN before their next trip.
Expert commentary
Phone Scammers Impersonate Midtown Computer Help Business
CBS New York investigates as scammers impersonate NYCH to defraud New Yorkers — with Joe Silverman on camera.
TV segment
Too Much to Do? 11 Productivity Hacks That Can Help
CNN rounds up productivity hacks that actually work — featuring insight from Joe Silverman.
Featured coverage
10 Customer Types to Fear and Love
Silverman breaks down the customer types every business fears and loves — and how to handle each one.
Expert commentary
Small Businesses Hunker Down During Big Winter Storm
ABC turns to NYCH as pre-blizzard computer repair demand surges across New York households and businesses.
Featured coverage
If You Want Productive Employees, Let Them Wear Sweatpants
The NY Post looks at how New York Computer Help keeps its team comfortable and productive.
Featured coverage
When the Genius Bar Can't Help
CNET features how New York Computer Help fixes the repairs the Apple Store turns away.
Featured coverage
Can a Culture of 100% Honesty Work?
Fast Company explores why New York Computer Help believes honesty is the best policy.
Featured coverage
Equifax Breach Sends Wake-Up Call to Small Business Owners
Inc. taps NYCH on what small business owners must do to protect their data after the breach.
Expert commentary
Hot Computers Are Slow and Dangerous — Here's How to Fix Yours
Popular Science features NYCH's best ways to battle computer overheating.
How-to feature
22 Successful Entrepreneurs Share Their Best Productivity Hacks
Read what makes Barbara Corcoran and Joe Silverman more productive, side by side.
Featured coverage
How to Safely Clean Your Computer Screen, Keyboard, and Mouse
Yahoo Tech taps the NYCH pros for the safe, damage-free way to clean your screen, keyboard, and mouse.
How-to feature
What Are the Best Laptop Cases?
New York Magazine's Strategist features NYCH's picks for the best protective cases to secure your laptop.
Expert picks
Best Small Business Apps
U.S. News & World Report asks NYCH which apps every small business should be using to stay productive.
Expert commentaryThe Best Screen Protectors for the iPhone 17
Mashable features NYCH repair expertise on the best screen protectors to keep your iPhone 17 scratch-free.
Buying guideMore Press Coverage
Press inquiries? Joe Silverman and the NYCH team are always available for expert tech commentary.
Email press@newyorkcomputerhelp.com →