- What is the current issue? (i.e. virus or start-up issue)
- Have there been any past, similar issues? (i.e. computer has been slowing down the past 3 months)
- When did you first notice the current issue? (i.e. After installing a Windows update)
- Have you attempted any troubleshooting? (i.e. updated wireless driver)
- Provide any hardware or software repairs performed on your computer in the past year.
If you would rather have a technician handle it, we offer computer repair across New York City.


